Community Rules

1. Where the rules apply

These rules apply to material you upload or send through Fixer, including public profiles, project posts, photos, videos, reviews, messages, quotes and shared links. They supplement the Homeowner Terms or Tradesperson Terms. Contact [OWNER TO CONFIRM: moderation contact] with questions or reports.

2. Content standards

Submit only material you have a right to use and that is relevant to the feature. Do not post illegal, infringing, defamatory, harassing, discriminatory, sexually exploitative, deceptive or unsafe content. Do not disclose another person’s private address, contact details or images without a lawful reason. Do not impersonate a person or business, submit fake reviews, spam or use the service for unsolicited marketing.

Tradesperson reviews must reflect a real experience. [OWNER TO CONFIRM: who can review, verification method and rules for incentives]. Label AI-generated or materially altered content where the interface requires it, and do not present a generated visualization as a photograph of completed work.

3. Review and moderation

Fixer may use automated signals and human review to classify, limit visibility, remove or retain content. A lower distribution tier is not the same as deletion. We will explain applicable restrictions and offer a route to challenge them where law requires. [OWNER TO CONFIRM: current moderation thresholds, human oversight, statement-of-reasons delivery and appeal route].

4. Reporting, blocking and appeals

Report unlawful or abusive content through [OWNER TO CONFIRM: in-app report location and electronic notice form]. Include the link or item, the reason and a way to contact you. We will acknowledge and assess notices as required by applicable law. You should be able to block abusive users through [OWNER TO CONFIRM: in-app block control]. For a moderation appeal or other complaint, contact [OWNER TO CONFIRM: appeal contact and time limits].

5. Consequences and changes

Depending on severity, Fixer may warn, reduce distribution, remove content or restrict an account. Urgent action may be needed for illegal or harmful material. We aim to apply rules consistently and proportionately. Changes will be dated and communicated where required. Nothing here removes statutory rights to complain to authorities or seek legal redress.