Tradesperson Terms

1. Parties and eligibility

These terms form the business agreement between [OWNER TO CONFIRM: registered legal entity name], [OWNER TO CONFIRM: registered address and CVR/VAT number], as operator of Fixer, and the tradesperson or business accepting them. They take effect on [OWNER TO CONFIRM: effective date]. Provide your correct legal name, registration, CVR/VAT number where applicable, contact details, licenses and insurance information. [OWNER TO CONFIRM: eligible countries, verification criteria and who may represent a business].

2. Fixer’s role and your work

Fixer provides discovery, business profiles, communication, quoting and lead access. [OWNER TO CONFIRM: whether a homeowner can accept a binding work contract or pay for work through Fixer]. Unless the interface expressly states otherwise, the tradesperson contracts directly with the homeowner for renovation work and is responsible for its own quote, taxes, licenses, safety, performance, consumer information, withdrawal rights and complaints. Fixer’s lead fee is separate from payment for the work.

3. Listing, ranking and reviews

A public business profile may show your supplied business details, contact methods, photographs, reviews and verification labels. Do not claim qualifications or guarantees that have not been checked. The main ranking parameters and their relative importance must be described before publication. [OWNER TO CONFIRM: production ranking parameters, paid placement, differentiated treatment and verification tests]. Your access to profile, lead and customer data is described in the Privacy Policy and Marketplace Information.

Do not buy, write or solicit false reviews. [OWNER TO CONFIRM: review eligibility, verification and handling of disputed reviews].

If Fixer gives its own or affiliated businesses different access, placement or technical treatment, the nature and reasons will be described here. [OWNER TO CONFIRM: differentiated treatment, data accessible to Fixer and business users, and restrictions on business users using other channels].

4. Leads and contact data

Before each purchase, Fixer must show the lead’s available project information, price and currency, taxes, number of potential buyers or buyer cap, what contact details unlock, and any expiry or access limit. Buying a lead gives access only to the specified information and opportunity, not a guaranteed job, response or exclusive right unless explicitly stated. [OWNER TO CONFIRM: exact lead allocation, pricing, duplicate lead policy and business refund triggers].

Use homeowner contact data only to respond to that project and for a lawful follow-up. Do not resell it, add it to unrelated marketing lists or retain it longer than necessary. Comply with data protection and marketing law in your own role as controller where applicable.

5. Wallet credits and top-ups

Fixer may offer prepaid lead credits funded through Stripe, saved payment methods and optional automatic top-ups. The interface must show the current DKK amount charged, credits and any bonus received, conversion or spending rule, applicable taxes, and the auto top-up threshold and amount before authorisation. [OWNER TO CONFIRM: complete live price table, currency, bonus terms, credit expiry, minimums and whether credits are refundable or transferable].

Auto top-up is optional and requires a separate affirmative choice. It should occur only after a qualifying purchase when the balance is below the selected threshold. The user must be able to turn it off before later charges and see receipts and transaction history. [OWNER TO CONFIRM: notice, retry, failed charge, duplicate charge, payment dispute and refund procedures]. Stripe processes card payments; Fixer should receive only the payment data needed to run the wallet. [OWNER TO CONFIRM: actual Stripe data flow and merchant of record].

6. Billing, refunds and cancellation

[OWNER TO CONFIRM: whether per-lead billing, monthly invoicing, prepaid credits or both are offered to each account, including precedence and tax treatment]. Every purchase or charge must have clear prior price disclosure and a record. For prepaid balances, [OWNER TO CONFIRM: withdrawal or refund entitlement, service commencement, unused balance on closure and bonus-credit treatment]. A business customer does not automatically have the statutory consumer withdrawal right, but mandatory rules and agreed refunds still apply.

7. Content, data and restrictions

You retain rights in your business content and grant Fixer a limited license to host, display and distribute it for the services you select. Follow the Community Rules. Do not scrape leads, contact homeowners without a project purpose, circumvent access charges, misrepresent credentials or manipulate ranking. [OWNER TO CONFIRM: data export and post-termination access].

8. Restriction, termination and business complaints

Fixer may restrict, suspend or terminate access for the grounds stated here, including material non-payment, fraud, unlawful content, serious safety risk, misuse of homeowner data or repeated rule breaches. Notice, reasons and any advance period or exception must follow applicable Platform-to-Business and Digital Services Act rules. [OWNER TO CONFIRM: decision workflow, notice periods, internal complaint channel and mediation arrangements if required].

Material changes to these terms will be sent on a durable medium with the notice period required by law, normally at least 15 days under the Platform-to-Business Regulation unless a statutory exception applies. [OWNER TO CONFIRM: notice method, any longer period needed for technical adjustments and business exit process].

Contact [OWNER TO CONFIRM: business support and complaint address] about a lead charge, ranking, review, moderation or suspension. [OWNER TO CONFIRM: small-enterprise status relevant to the Platform-to-Business complaint and mediator exemptions, governing law and courts]. Mandatory rights and duties prevail over inconsistent terms.