Provisional public draft
Marketplace and Legal Information
Who operates Fixer and how tradesperson discovery, ranking and reviews work.
Published as a draft: 24 September 2026
This is a provisional draft. Details marked [OWNER TO CONFIRM] have not been verified and may change. Final terms and information will follow review.
1. Operator and contact
Fixer is operated by [OWNER TO CONFIRM: registered legal entity name]. Registered address: [OWNER TO CONFIRM: registered address]. CVR/VAT number: [OWNER TO CONFIRM: CVR/VAT number]. Email: [OWNER TO CONFIRM: service email]. Telephone and other rapid contact method: [OWNER TO CONFIRM: phone or legally sufficient rapid contact method]. Complaints: [OWNER TO CONFIRM: complaint address and relevant consumer complaint body].
2. How the marketplace works
Homeowners can describe projects and encounter tradesperson profiles and quotes. Tradespeople may purchase access to certain leads. [OWNER TO CONFIRM: whether any renovation work contract can be concluded through Fixer]. If work contracts are concluded directly between homeowner and tradesperson outside Fixer, the tradesperson is the seller of that work and Fixer is the intermediary. If a future in-app acceptance flow concludes the work contract, the parties, price, withdrawal information and additional marketplace notices must be shown before acceptance.
3. Trader status and verification
Profiles are intended for professional tradespeople. [OWNER TO CONFIRM: whether all listed providers are traders, the status declaration obtained from each, and the scope of CVR, identity, qualification and insurance checks]. A verification badge must say exactly what was checked and when. It must not imply that Fixer guarantees workmanship or legal compliance.
4. Ranking and paid visibility
The main parameters determining the order of tradespeople and offers, and their relative importance, are [OWNER TO CONFIRM: production ranking parameters and relative importance]. [OWNER TO CONFIRM: whether payments, lead purchases, subscriptions or Fixer-owned offerings affect ranking]. Paid promotion or preferential placement must be identified clearly at the point where it appears. The complete explanation should be directly accessible beside search or offer results.
5. Reviews and offers
Reviews may influence a profile’s displayed rating. [OWNER TO CONFIRM: whether reviews are limited to verified transactions, how authenticity is checked, treatment of imported reviews, incentives and removal standards]. AI estimates and project descriptions are not tradesperson offers. Before accepting any actual quote, check the tradesperson’s identity, scope, total price, taxes, timing, permits and consumer rights directly with that business.
6. Notices and redress
Report allegedly illegal public content through [OWNER TO CONFIRM: electronic DSA notice route]. Contact the moderation and complaint point at [OWNER TO CONFIRM: contact email]. [OWNER TO CONFIRM: DSA contact points for users and authorities, statement-of-reasons process, complaint route and any small-enterprise exemption]. Any statutory consumer rights against the tradesperson or Fixer remain unaffected.