Homeowner Terms

1. Agreement and operator

These terms govern a homeowner account with Fixer, operated by [OWNER TO CONFIRM: registered legal entity name], [OWNER TO CONFIRM: registered address and CVR/VAT number]. Contact: [OWNER TO CONFIRM: service email]. They apply from [OWNER TO CONFIRM: effective date] when accepted in the app. The Privacy Policy explains data processing; the Community Rules apply to public content and messages.

2. What Fixer does

Fixer helps you describe a home project, obtain planning information, receive or seek quotations, contact tradespeople, and use optional AI tools and community features. [OWNER TO CONFIRM: countries served and whether booking, acceptance or payment for renovation work occurs inside Fixer]. Unless expressly identified otherwise before a transaction, Fixer is a platform or lead intermediary and is not the tradesperson performing the renovation work. The work contract and any legal rights relating to that work are with the identified tradesperson.

3. Accounts and submissions

Provide accurate contact and project information, keep your login secure and update material changes. You must have rights to upload project material and permission to include another person’s personal data where required. Do not submit unlawful, unsafe or misleading material. [OWNER TO CONFIRM: age eligibility].

Before publishing a post, business review or share link, Fixer should show its audience. Public links may be accessible to anyone who has the link and may be copied by recipients. Your license to Fixer is limited to hosting, processing, displaying and distributing your material as needed to operate the features you choose. You keep your ownership rights.

4. Tradespeople, estimates and quotes

A tradesperson may receive project details and, after an unlock or other disclosed event, your contact information. You should see the scope of that disclosure before submitting a lead. [OWNER TO CONFIRM: precise trigger, number of recipients and whether homeowner consent is required for each channel]. Business status, verification, ranking and reviews are described in Marketplace Information.

AI estimates and generated room images are indicative. They are not a binding quotation, professional inspection or guarantee. A tradesperson’s quote must be checked directly with that tradesperson, including scope, price, taxes, timing, permits, insurance, withdrawal information and complaint route. Fixer does not guarantee availability, quality or performance of a tradesperson. This does not exclude responsibility that mandatory law places on Fixer.

5. Homeowner charges and withdrawal

[OWNER TO CONFIRM: whether homeowners pay Fixer, all charges, payment timing and any subscription]. If a paid distance contract is concluded with Fixer, the price, payment obligation and statutory withdrawal information must be presented before ordering, and any applicable withdrawal function must be available in the interface. A work contract concluded with a tradesperson has its own withdrawal rules and pre-contract information. These terms do not waive statutory consumer rights.

6. Acceptable use and moderation

Follow the Community Rules. We may remove content or restrict an account when necessary for a stated rule, legal duty or service security. We will give the notice and review options required by applicable law. Reports and complaints may be sent to [OWNER TO CONFIRM: moderation contact and in-app reporting route].

7. Ending use, changes and disputes

You may stop using Fixer and request account deletion in the app. [OWNER TO CONFIRM: consequences for pending projects, quotes and shared content]. We may change the service or these terms with appropriate notice and any consent required by law. Your mandatory rights remain in force.

Send Fixer service complaints to [OWNER TO CONFIRM: complaint email and postal address]. [OWNER TO CONFIRM: applicable Danish complaint body and process, governing law and court clause]. Any clause on law or courts must preserve mandatory consumer protections in your country of residence.